Highly Trained Restoration Specialists

At SERVPRO of Billings, we believe in training and skilled technicians. It’s been famously said that someone can cut more wood with a sharp ax, the implication being, before you cut wood, sharpen the ax — in other words, train the team! We believe this. We believe that at every call our credibility is on the line. It doesn’t matter what past projects we accomplished, how well our team performed, or how skilled they accomplished their tasks. Every new challenge and water and fire job is the most important job in our companies history. 

So, we believe in high trained technicians to help our neighbors in the greater Billings area, places like Comanche and Acton. 

Our team trains regularly. Throughout the year our team is taking classes on best techniques and up-to-date tools. We do this to be ready for whatever Billings families and businesses can throw our way. We spend our time training and working toward IICRC certifications in Water Damage Restoration, Applied Structural Drying, Fire and Smoke Restoration, and Commercial Drying. 

You can learn more about our Billings SERVPRO team in the about section on this website or by calling our main offices.

IICRC Training and Certification


The Institute of Inspection Cleaning and Restoration Certification (IICRC) certifies and sets the standards for the cleaning and restoration industries. Our Professionals study IICRC standards and best practices in water restoration, fire restoration, mold remediation, carpet and upholstery cleaning, and other cleaning and restoration courses.

Employee Certification Training

The Employee Certification Training is a voluntary, self-paced program designed for SERVPRO Franchise employees. Certification is awarded after successful completion of course materials and an examination. Modules include:

  • Crew Training
  • Fire Restoration
  • Water Restoration
  • Carpet & Upholstery Cleaning

Initial Franchise Training

A 15-day hands-on course at the SERVPRO Corporate Training Facility is the foundation of the SERVPRO training program. This course is primarily for new Franchise owners and covers many restoration topics:

  • Fire Restoration
  • Water Restoration
  • Carpet & Upholstery Cleaning
  • Mold Mitigation


All of our staff have access to web-based training. This voluntary program is designed to be an ongoing, self-paced coaching series for a Franchise's employees. Video presentations and support materials are followed by a knowledge test at the end of each module. This keeps our technicians and office staff up to speed on industry standards and the professional quality you expect.

Continuing Education Classes

SERVPRO of Billings offers both credit and noncredit courses for insurance agents, insurance adjusters, real estate professionals, and Franchise staff. These programs are designed to improve knowledge of emergency mitigation. Courses include:

  • Water Damage Restoration
  • Fire Damage Restoration
  • Understanding Mold in the Restoration Industry
  • Restorative Drying for Loss Control
  • Mitigation Awareness Response Seminar (non-credit course)